Privacy Policy

1. What We Collect

We collect only the information we need to offer you a great gaming experience:

• Account Details – email, username, password
• Game Activity – playtime, achievements, purchases
• Device Info – browser type, IP address, device model
• Messages – support tickets and chat messages

We don’t collect sensitive data like your ID numbers or financial info beyond payments.

2. How We Use Your Data

Your data helps us:

• Keep your account safe and secure
• Process purchases and refunds
• Send updates and news you’ve signed up for
• Personalise game suggestions
• Improve our site by understanding how you play

3. Who We Share With

We only share your data in these cases:

• Our Service Partners – payment companies, hosting providers
• Legal Requests – if a court or law requires it
• Business Changes – like a merger or sale
• Your Approval – when you ask us to share

We never sell your personal data to advertisers.

4. How We Keep Your Data Safe

We use industry-standard security measures:

• Encryption when data moves between you and us
• Secure storage and regular backups
• Access controls so only authorised staff can see your data
• Regular security checks and updates

5. Your Rights

Under GDPR you can:

• See the personal data we hold about you
• Fix any mistakes in your data
• Delete your data (we’ll remove it if not legally required)
• Move your data to another service
• Object to certain uses, like marketing

6. Cookies and Tracking

We use cookies to make the site work and learn how to improve it:

• Essential Cookies – needed to log in and navigate
• Performance Cookies – help us see which pages you visit
• Preference Cookies – remember your language or theme choices
• Marketing Cookies – show you ads you might like

You can manage cookies in your browser or via our cookie settings panel.

7. How Long We Keep Data

We keep data only as long as needed:

• Account info – until you delete your account or stop using it
• Purchase records – for 7 years (for legal reasons)
• Support messages – for about 3 years
• Analytics – aggregated and anonymised for future insights

8. Children’s Privacy

Our services aren’t aimed at under-13s, and we don’t knowingly collect their data. If you’re a parent and think we have information about your child, please contact us and we’ll delete it.

9. Data Transfers

We’re a global community, so your data may move outside your country. We always use safeguards like approved contracts and trusted providers to keep it safe.

10. Policy Changes

We may update this policy. When we do:

• We’ll update the “Last Updated” date
• We’ll let you know if big changes happen
• Using our site after changes means you agree to the new policy